Refund Policy
RETURNS & REFUNDS POLICY
Right of Withdrawal — EU Customers
Under EU Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, contact us within 14 days of receiving your order at madinteriorart@gmail.com, stating your order number and your intention to return. You then have an additional 14 days to send the product back to us.
Returns — UK Customers
Under the Consumer Contracts Regulations 2013, UK customers have the right to cancel their order within 14 days of receiving the goods, and a further 14 days to return them. Refunds will be issued within 14 days of receiving the returned item.
Returns — US & International Customers
We accept returns within 15 days of delivery. To be eligible, the item must be in its original condition and packaging. Please contact us at madinteriorart@gmail.com before sending any return.
Return Conditions
- EU & UK customers: You may return a product even if opened, provided it has not been used in a way that significantly reduces its value.
- US & international customers: Items must be unused and in original packaging to be eligible for a return.
Exceptions — Non-Returnable Items
The following items cannot be returned regardless of location:
- Custom-made or clearly personalised items
- Goods that deteriorate or expire rapidly
- Sealed goods not suitable for return due to health or hygiene reasons, once opened
- Sealed audio, video recordings or software, once opened
- Gift cards and vouchers
- Downloadable digital products
Return Shipping Costs
Return shipping costs are the responsibility of the customer in all cases. Original shipping costs are non-refundable.
For returns of items over $75 / €75 / £75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without proof of delivery.
Please send returns to: Maden – Via A. Soffredini 45, Milano, 20126, Italy
Refunds
Once your return is received and inspected, we will notify you by email. Refunds will be processed within:
- 14 days for EU and UK customers (as required by law)
- 10 business days for US and international customers
Refunds are issued using the same payment method used for the original purchase. If you have not received your refund, please check your bank account first, then contact your bank or credit card company. If the issue persists, contact us at madinteriorart@gmail.com
Defective or Damaged Items
If you received a defective or damaged item, please contact us immediately at madinteriorart@gmail.com with photos of the damage. We will arrange a replacement or full refund, including return shipping costs, regardless of your location.
Sale Items
- EU & UK customers: Sale items carry the same withdrawal and refund rights as full-price items, as required by law.
- US & international customers: Only regular-priced items are eligible for a refund. Sale items cannot be refunded.
Gifts
If the item was purchased as a gift and shipped directly to the recipient, the refund will be issued to the recipient as store credit. If the gift was shipped to the original purchaser, the refund will be issued to them.
Contact Us
For any questions regarding returns and refunds, please contact us at: madinteriorart@gmail.com