Shipping policy

Shipping Policy

All items are shipped from Italy by Madinteriorart by Maden di Marta Leo.

Processing time Orders are dispatched within 2-3 business days.  We will always email you with a dispatch date after your order is placed.

Shipping methods and delivery times We ship worldwide with Fedex / EMS International/ UPS /DHL/ , depending on the size and fragility of the item.

  • United States and Canada: 5-10 business days after dispatch
  • Europe: 3-7 business days after dispatch
  • Rest of the world: 7-15 business days after dispatch

Tracking A tracking number is emailed to you.  You can follow your shipment at every stage.

Packaging Vintage and design pieces are irreplaceable, so we pack them accordingly. Fragile and oversized items are protected with acid-free materials, foam and double-wall boxes, or shipped in a custom-built wooden crate when required.

Insurance Every shipment is fully insured for the complete purchase value at no extra cost to you.

Shipping costs Shipping costs are calculated at checkout based on the item's size, weight and destination. 

Customs, duties and import taxes Orders shipped outside the European Union may be subject to import duties, taxes and customs fees charged by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the buyer. Most of our pieces are original vintage items over 20 years old and, in many countries including the United States, may qualify for reduced or zero import duty. We provide full documentation of age and origin with every shipment.

Damage in transit Please inspect your item on arrival and keep all packaging materials. If your piece arrives damaged, email us at madinteriorart@gmail.com within 48 hours of delivery with photographs of the item and the packaging. As every shipment is fully insured, we will handle the claim and arrange a repair, replacement where possible, or a full refund.

Undeliverable or refused shipments If a parcel is returned to us because of an incorrect address, a refused delivery or unpaid customs charges, we will refund the item price minus the outbound and return shipping costs.

Questions Write to us at madinteriorart@gmail.com